CLIFF is a web based tracking system for correspondence, phone calls, approvals, complaints, and almost anything else you can think of. The built-in tracking tools makes it ideal for managing action items providing a unified and integrated logging and tracking tool. The simple user friendly interface makes it easy to use for casual users that only need occasional access to information. For the professional who is logging correspondence on a regular basis, CLIFF offers sophisticated tools for data collection and management.
Why track correspondence? Customer satisfaction is based on good service and prompt response to all correspondence, whether it is by mail, phone, e-mail, or your web site. Manual tracking of correspondence by paper is inefficient and prone to errors resulting in unanswered correspondence. By tracking all your correspondence in CLIFF you can ensure that necessary responses have been made, determine how long it took to respond, and what the response contained. Through the tracking process you automatically build a log of all your correspondence, a valuable resource for future enquiries and analysis.
CLIFF it! Many organizations that use CLIFF have integrated CLIFF into their policy and procedures where all communication that is received must be logged and assigned a CLIFF number. Using the CLIFF Referral system, action items may be generated and tracked as required. CLIFF provides the ability to monitor the progress to ensure that tasks are completed in a timely fashion. CLIFF lets you know who has it, how long they have been working on it, and when it it due.
Try it! CLIFF has been in service since 1993 and has evolved over the years with advancements in technology and user needs, providing a comprehensive suite of tools for data entry, tracking, and analysis. CLIFF does not require any software to be installed on the user workstation, all you need is a standard web browser. You may license it for your own server or use ours. All functionality is included in one low price per simultaneous user. Try it on us for 30 days.