Schedule for CLIFF Training

Please ensure all training requests are sent to Once your request has been processed you will be sent a confirmation email and invoice.

Please contact us for any specialized training or report requirements. We are happy to arrange specialized classes for your office.

Victoria Classes

Blue Heron training room - 548 Michigan Street $150/person

CLIFF New User – for those with little or no experience

Wednesday, January 16, 9am-12pm
Wednesday, February 13, 9am-12pm
Wednesday, March 6, 9am-12pm

CLIFF Intermediate – for those wishing to review the basics and learn additional features including some simple reporting

Wednesday, January 16, 1-4pm
Wednesday, February 13, 1-4pm
Wednesday, March 6, 1-4pm

CLIFF Advanced Searching and Reporting – for those wishing to conduct detailed searches and produce reports on volume and issue trends

Wednesday, March 27, 9am-12pm

CLIFF Administrator – for those with access to the Administrator features of the program

On request

Remote Training

Training can be done for individuals or small groups with Live Meeting or GoTo Meeting software

Training Documents For Download

CLIFF Tip Sheets - Referrals
CLIFF Tip Sheets - Referral Report
CLIFF Tip Sheets - Summary Stats Report
Supporting CLIFF Exec Admin Users