CLIFF: tracking made simple

Whether you're managing customer inquiries, coordinating internal memos, preparing briefing notes, or tracking complex workflows, CLIFF helps you stay on top of it all.

With CLIFF, you can:

  • Ensure timely and consistent responses to all inquiries and requests
  • Maintain a complete, searchable history of communications
  • Improve service delivery with streamlined processes
  • Minimize risk by avoiding missed deadlines or lost correspondence
  • Boost team productivity with an intuitive, centralized system

Designed for enterprise use, CLIFF is both robust and easy to adopt. It scales effortlessly to meet high-volume demands and adapts to your organization’s workflow without unnecessary complexity.

Centralized, Accessible, and Secure

CLIFF is a web-based solution that runs in any modern browser—no downloads, plug-ins, or special setups required. Whether you’re at the office or working remotely, you can securely access and share information in real time.

All correspondence is stored in a centralized repository, eliminating data duplication and ensuring consistency across your organization.

Clean Interface, Powerful Functionality

CLIFF keeps things simple on the surface with a clean, intuitive menu and workspace layout that makes it easy for new users to get started. Behind the scenes, it’s packed with advanced features and customization options for power users and administrators.

Instead of juggling multiple disconnected tools, CLIFF gives your team a unified environment for handling correspondence, task tracking, and reporting.

Workflow That Works for You

Every piece of correspondence can be assigned a custom workflow—called a Referral—to track tasks, due dates, ownership, and progress. Workflows are fully configurable and can evolve as needed, with support for:

  • Task routing and reassignment
  • Automated reminders and notifications
  • Status tracking and audit trails
  • Batch processing for campaigns or high-volume events

CLIFF helps your team stay organized, responsive, and accountable—no matter how complex the process.

Organize by Case or Project

When correspondence relates to a broader initiative or issue, CLIFF lets you consolidate related records into Projects. This makes it easy to view, track, and manage all associated communication and activity as a single unit—ideal for case management, task forces, or ongoing files.

Features That Matter

  • Attach Anything, Track Everything

    Instantly link and version any type of file—documents, spreadsheets, images, and more—so nothing slips through the cracks.

  • Powerful, Flexible Search Tools

    Find exactly what you need with keyword search, advanced filters, and even saved or scheduled queries.

  • Reporting That Adapts to Your Needs

    Build and share reports that match your workflow, from daily summaries to deep performance analysis.

  • Built-In Email Integration

    Send, receive, and track emails without leaving CLIFF—everything is stored, searchable, and auditable.

  • Ready for a Multilingual Workplace

    Users can switch to their preferred language for a consistent and fully translated experience.

  • Access Control, Down to the Field

    Fine-grained permissions let you manage access at every level—even individual fields.

Behind The Scenes

CLIFF adapts to the way your organization works, with flexible configuration, customizable workflows, and scalable architecture that grows with you—no coding required. Built on enterprise-grade technology and deployable on-premises, in the cloud, or in custom environments, CLIFF gives you full control over your data, no matter your setup.

  • Flexible Configuration
  • Proven Technology
  • Versatile Hosting
  • Ease of Maintenance

See CLIFF for yourself

Find out what CLIFF can do for your organization today via a one on one demo.